pk78 Frequently Asked Questions

Creating a pk78 account takes under three minutes. Click the Register button on pk78.asia, enter your Philippine mobile number, choose a password, and fill in your basic details. You will receive an OTP on your registered number to verify your account. Once verified, your account is active and you can make your first deposit right away.

The minimum age to register and play on pk78 is 21 years old. This is a hard requirement set by PAGCOR — the Philippine Amusement and Gaming Corporation — and it is strictly enforced by pk78. All accounts are subject to age verification. Any account found to belong to a person under 21 will be permanently closed and all balances forfeited.

pk78 requires a valid Philippine government-issued ID (UMID, driver's license, passport, PhilSys ID, or SSS card), a clear selfie holding the ID, and proof of address dated within the last three months (such as a utility bill or barangay certificate). KYC is required before your first withdrawal. The verification team usually completes reviews within 24 hours on business days.

No. pk78 strictly enforces a one-account-per-person policy. Opening multiple accounts is a violation of pk78's Terms and Conditions. If duplicate accounts are detected, all of them will be permanently suspended and any balances or pending withdrawals will be forfeited. If you have lost access to your original account, contact live chat support to recover it rather than registering a new one.

On the pk78 login page, click "Forgot Password" and enter your registered mobile number. An OTP will be sent to that number. Enter the OTP and set a new password. The whole process takes about two minutes. If you no longer have access to your registered mobile number, contact pk78 live chat support with your KYC details to verify your identity and update your contact information.

You can request account closure at any time by contacting pk78's customer support team via 24/7 live chat or by emailing [email protected]. Before closing, ensure you have withdrawn your remaining real-money balance. Voluntary account closures are processed within three business days. Note: if you want to stop gambling rather than just close your account, pk78's self-exclusion tool may be more appropriate.

The minimum deposit on pk78 via GCash or PayMaya is ₱100. For bank transfers via BPI, BDO, or Metrobank the minimum is ₱200. There is no upper deposit limit for standard accounts, though large transactions above certain thresholds may trigger additional AML verification steps as required by Philippine anti-money laundering regulations.

GCash deposits on pk78 are credited to your account instantly — typically within 30 seconds of completing the GCash payment. If your deposit has not appeared after five minutes, check that the transaction was completed successfully in your GCash app. If GCash shows the deduction but pk78 has not credited the amount, contact live chat support with your GCash transaction reference number.

GCash and PayMaya withdrawals approved by pk78 are typically processed and credited to your e-wallet within 5 to 15 minutes. Bank transfers to BPI, BDO, or Metrobank are typically processed within one to three business hours during banking hours. Withdrawals requested outside banking hours are processed on the next business day. First-time withdrawals may take longer due to KYC verification requirements.

The minimum withdrawal on pk78 is ₱200 for all payment methods including GCash, PayMaya, BPI, BDO, and Metrobank. There are no pk78 processing fees on standard withdrawals. Your withdrawal must be sent to the same payment method used for your most recent deposit where technically possible, as required by pk78's anti-money laundering compliance procedures.

pk78 does not charge processing fees on standard deposits or withdrawals in Philippine Peso. However, your payment provider (GCash, PayMaya, or your bank) may apply their own transaction fees independent of pk78. Check your e-wallet or bank's fee schedule for details. All pk78 accounts are denominated in Philippine Peso (PHP) so there are no currency conversion charges for local transactions.

No. pk78 only accepts deposits from payment accounts registered in the same name as the pk78 account holder. Third-party deposits are prohibited under pk78's anti-money laundering compliance policy. Any deposit from a mismatched account name will be reversed to the source, which may take three to five business days. Always use your own GCash, PayMaya, or bank account when funding your pk78 account.

pk78 offers a wide range of games including JILI slots, video slots from leading providers, live casino games (baccarat, roulette, blackjack, dragon tiger), online bingo, sabong (live cockfighting), sports betting (PBA, NBA, UFC, boxing, football), Double Fortune, and Teen Patti 20-20. The full game library is accessible on both desktop and mobile browsers without needing to download a separate app.

No, pk78 games are not rigged. All slot and casino game outcomes on pk78 are determined by independently certified Random Number Generators (RNGs), which are tested by third-party auditing firms to ensure fairness and randomness. pk78 publishes RTP (Return to Player) percentages for all slot games within each game's info panel. pk78 has no ability to manipulate individual game outcomes.

RTP (Return to Player) varies by game but most JILI slots and major video slots available on pk78 have RTPs ranging from 96% to 97.5%. This means that, over a statistically large number of spins, the game returns ₱96 to ₱97.50 for every ₱100 wagered on average. RTP is a long-term statistical average — individual sessions can vary significantly above or below this figure.

Yes, pk78 is fully optimised for mobile play. The pk78 platform is a mobile-first web application accessible through any modern smartphone browser — Chrome, Safari, or Firefox — on both Android and iOS. There is no separate app download required. Simply visit pk78.asia on your phone, log in, and play. The mobile experience includes the full game library, deposits, withdrawals, and account management.

Yes, sabong is one of the most popular products on pk78 among Filipino players. pk78 offers live online sabong where you can watch and bet on live cockfighting derbies in real time, streamed in high definition. Sabong bets are settled in Philippine Peso and GCash cashouts are available. As with all pk78 games, sabong is available to registered players aged 21 and above only.

pk78 offers a welcome bonus for new players on their first deposit. The bonus details, including the percentage match and maximum bonus amount, are displayed on the Promotions page at the time of your registration. To claim it, opt in during your first deposit. The welcome bonus is subject to wagering requirements — typically a rollover of the bonus amount before withdrawal is permitted. Full terms apply.

Wagering requirements (also called turnover or rollover) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Each pk78 promotion states its specific wagering requirement in its terms.

Yes, most pk78 bonuses have an expiry period. If wagering requirements are not met within the specified period (usually 7 to 30 days depending on the promotion), the bonus funds and any associated winnings are automatically forfeited. Expiry dates for each bonus are visible in your pk78 account under My Bonuses. pk78 recommends checking your active bonuses regularly to avoid unintentional forfeiture.

No. Bonus funds on pk78 cannot be withdrawn until the associated wagering requirements have been fully met. You may withdraw your real-money balance (the amount you deposited) at any time, but doing so before completing the wagering requirement will forfeit the active bonus and any winnings attributed to it. Check the specific terms of each promotion before accepting a bonus if you are unsure.

Yes, pk78 rewards regular players through its loyalty programme. As you play more on pk78, you accumulate loyalty points that can be redeemed for bonus credits, free spins, or cashback. Higher-tier VIP players receive dedicated account managers, faster withdrawal processing, exclusive reload bonuses, and invitations to special events. Full details of the current loyalty tier structure are available in your account's Rewards section.

pk78 operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for licensing and regulating online gaming in the Philippines. pk78 complies with all applicable PAGCOR regulations including player verification, responsible gaming requirements, and anti-money laundering obligations. Filipino players aged 21 and above can play on pk78 legally.

Log into your pk78 account and go to Account Settings, then select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits in Philippine Peso. Once a limit is set, it takes effect immediately. Lowering a limit is instant; increasing a limit requires a 7-day cooling-off period. You can also set these limits by contacting pk78's live chat support team, available 24/7.

To self-exclude from pk78, contact the live chat support team and request self-exclusion. The process takes under five minutes and takes effect immediately. Self-exclusion on pk78 is irrevocable for a minimum of six months and can be made permanent. During the exclusion period, your account is locked and you cannot register a new account. For broader exclusion across all PAGCOR-regulated platforms, contact PAGCOR directly to register on the national exclusion list.

If gambling is causing stress, financial strain, or problems with family and work, pk78 encourages you to act early. Use pk78's self-exclusion tool or deposit limits (available via Account Settings or live chat) to take a break. pk78's responsible gaming team is available 24/7 via live chat and can activate protective tools immediately. You can also visit pk78's Responsible Gaming page for a full overview of available tools and self-assessment resources.

Yes. pk78 protects all personal and financial data using TLS 1.3 encryption in transit and AES-256 encryption at rest. pk78 complies with the Philippines' Data Privacy Act of 2012 (RA 10173) and is registered with the National Privacy Commission (NPC). pk78 never sells your data to third parties. For the full details on how your data is handled, read pk78's Privacy Policy.